Returns and Exchanges | QALO AU

Returns and Exchanges

 

Need a different size? Unsatisfied with your purchase?

If you are unsatisfied with one of our products at the time you receive it, or if one of our products does not perform to your satisfaction within 30 days of receiving the product, you may return it to us for replacement, or refund.

If you are not satisfied with the product, we urge you to contact us as soon as the product has been received to ensure refund/return can be fulfilled. 

No returns or exchanges on customized rings.

 

Return/Exchange

Please click here to download our returns/ size exchange form. You must enclose this form when sending back your ring. No returns or exchanges on customized rings.

Please email us at info@qalo.com.au if you need any assistance. We will require your order number or the name that the order was placed under. 

All exchanges are returned via standard post and will take up to 5 days to receive once posted. If you wish you receive your exchange back via express post, you will need to enclose an express post satchel with your return. 

 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

A refund will be processed for the returned item only, this does not include postage.

Rejected refunds may be due (but not limited) to any of the following reasons.

- Returns exceeding our 30 day policy,

- If the product has been tampered with,

- Loss of original packaging, 

- Hygiene purposes

 

Late or missing refunds (if applicable)


If you haven’t received a refund yet, first check your bank account again. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@qalo.com.au or call 1300 616 476.

* This return/refund policy is only valid on orders purchased on QALO Australia online store.

CONSUMERS PLEASE NOTE: Your rights under our return policy are in addition to and do not detract from any rights that you may have under the Australian Consumer Law.

 

 Should you have any questions about this policy, please contact us.